Job Summary:
The Account Manager will serve as the primary point of contact for clients, managing all aspects of their events from initial consultation through execution and follow-up. This role requires a detail-oriented, customer-focused professional who excels in relationship building and project management. The Account Manager will ensure that all client expectations are met and that events are delivered on time, within budget, and to the highest standards of quality.
Key Responsibilities:
Client Relationship Management:
- Develop and maintain strong, long-term relationships with clients, acting as their main point of contact.
- Understand clients' needs, objectives, and preferences to provide tailored event solutions.
- Conduct regular meetings and communication with clients to update them on event progress and gather feedback.
Event Planning and Coordination:
- Collaborate with clients to plan and conceptualize events, including corporate events, conferences, exhibitions, and social gatherings.
- Coordinate with internal teams and external vendors to ensure seamless execution of events.
- Oversee all aspects of event logistics, including venue selection, catering, audiovisual setup, transportation, and staffing.
Project Management:
- Develop detailed event timelines, budgets, and project plans to ensure all deliverables are met.
- Monitor event progress and make adjustments as necessary to ensure successful outcomes.
- Manage multiple events simultaneously, prioritizing tasks and resources effectively.
Budget Management:
- Create and manage event budgets, ensuring all expenditures are tracked and reported accurately.
- Negotiate contracts with vendors and suppliers to secure the best rates and services.
- Ensure all events are delivered within the agreed budget, seeking cost-saving opportunities without compromising quality.
Quality Assurance:
- Conduct site visits and pre-event inspections to ensure all event elements meet client expectations and company standards.
- Address and resolve any issues or challenges that arise during the planning and execution phases.
- Collect and analyze client feedback post-event to identify areas for improvement and ensure client satisfaction.
Marketing and Sales Support:
- Assist the sales team in identifying and pursuing new business opportunities.
- Prepare and present proposals and pitches to prospective clients.
- Support marketing initiatives to promote company services and build brand awareness.
Qualifications:
- Bachelor’s degree in Event Management, Hospitality, Business Administration, or a related field.
- Proven experience (3+ years) as an Account Manager, Event Coordinator, or similar role in the event management industry.
- Exceptional project management and organizational skills with the ability to manage multiple events simultaneously.
- Strong interpersonal and communication skills, with the ability to build and maintain client relationships.
- Proficiency in event management software and tools, such as Cvent, Eventbrite, or similar platforms.
- Excellent negotiation and budget management skills.
- Ability to work under pressure and meet tight deadlines.
- High level of attention to detail and commitment to delivering high-quality events.
- Flexibility to work evenings, weekends, and travel as required.
